The Foot Health Clinic is committed to providing top quality foot care and management. Established for 10+ years, our reputation is for integrity and excellent clinical skills over a wide variety of treatment areas. Our aim is to ensure that your customer experience is informed, efficient and value for money

The Foot Health Clinic employs only qualified clinicians as Foot Health Clinicians. Podiatrists have University degree qualifications or equivalent. Foot Health Practitioners hold the qualification of that title, granted by the SAME Institute. All clinicians are registered with appropriate governing bodies and are subject to the Standards required by the Health and Care Professions Council (HCPC). 

The Foot Health Clinic has 2 Directors, one of whom is the designated manager in addition to being the Clinical Lead for Clinical Services. There is also an Administrative Assistant available for contact on the clinic telephone number should information be required t:620712 

The Foot Health Clinic welcomes any comments, positive or negative. We have comments cards available in reception that can be anonymously posted at the exit of the clinic. Patients are also welcome to submit comments to us directly via email and Wellness Living (patient administration software) has the capacity to take anonymous feedback. Patients will usually receive an email after their appointment requesting that any comments be left via this method

Terms and Conditions for Foot Health Services are available on our website They are also listed as Appendix 1 on this document

Complaints Procedure
A copy of the The Foot Health Clinic Complaint Procedure can be found as Appendix 2 on this Document

Service Recipeint Rights

As a valued service user, you have the right to:

  • Be treated in a dignified and respectful manner and to receive reasonable responses to reasonable requests for service.
  • Effective communication that provides information in a manner you understand and in a manner that meets your needs in the event of vision, speech, hearing or cognitive impairments. Information should be provided in easy to understand terms that will allow you to formulate informed consent.
  • Respect for your cultural and personal values, beliefs and preferences.
  • Personal privacy, privacy of your health information and to receive a notice of the facility’s privacy practices.
  • Accommodation for your religious and other spiritual services.
  • Access, request amendment to and obtain information on disclosures of your health information in accordance with the Freedom Of Information Act (2015) within a reasonable time frame.
  • Have a family member, friend or other support individual to be present with you, unless that person’s presence infringes on others’ rights, safety or is medically contraindicated.
  • Care or services provided without discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.
  • Refuse care, treatment or services in accordance with law and regulation and to leave the facility against advice of the clinician
  • Receive information about the outcomes of your care, treatment and services
  • Give or withhold informed consent when making decisions about your care, treatment and services.
  • Receive information about benefits, risks, side effects to proposed care, treatment and services; the likelihood of achieving your goals and any potential problems that might occur 
  • Give or withhold informed consent to recordings, filming or obtaining images of you for any purpose other than your care.
  • Know the names of the practitioner who has primary responsibility for your care, treatment or services and the names of other practitioners providing your care.
  • Be free from neglect; exploitation; and verbal, mental, physical and sexual abuse.
  • An environment that is safe, preserves dignity and contributes to a positive self-image.
  • Examine and receive an explanation of the fee for services, regardless of the source of payment.

You have the responsibility to:

  • Provide accurate and complete information concerning your present medical condition, past illnesses or hospitalization and any other matters concerning your health.
  • Tell your clinician if you do not completely understand your plan of care.
  • Follow the clinician’s instructions.
  • Follow all clinic policies and procedures while being considerate of the rights of other patients, clinic employees and clinic properties.

Appendix 1

Terms and conditions of treatment and service offering at The Foot Health Clinic are subject to the following

Application and entire agreement

1. These Terms and Conditions apply to the provision of the foot health services detailed on our website as The Foot Health Clinic Ltd, Premier House, Carrs Lane, Tromode, IM4 4QB (we or us) to the person buying the services (you).

2. You are deemed to have accepted these Terms and Conditions from the date on which the services werr booked either online/via email, in person or via the telephone(whichever happens earlier) and these Terms and Conditions (the Contract) are the entire agreement between us.


3. A ‘business day’ means any day other than a Saturday, Sunday, Monday or bank holiday in the Isle of Man

4. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.

5. Words imparting the singular number shall include the plural and vice versa.


6. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the specification in all material respects.  We can make any changes to the Services which are necessary to comply with any applicable law or safety requirements, and we will only notify you if this is necessary.

7. We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out on The Foot Health Clinic website; however, time shall not be of the essence in the performance of our obligations.

8. All of these Terms and Conditions apply to supply of any goods as well as services unless we specify otherwise.

Payment fees for services received

9. Fees are payable for all treatment received.  This can be paid for by cash (sterling), card, debit or credit card.  

10. The fees for the Services are set on the website, under Pricing and subject to change with no notice period

11. Time of payment of provision of services shall be of the essence of the contract made between us.

12. Feeswill be charged for additional services provided by us that are not specified at the outset, but are important to delivering the service to you, and will be agreed by you and us at the time of the performance.  This may include items or products used during your treatment such as pressure relieving devices made and issued, insoles, dressings and medicaments, letter writting to your general practitioner.

13. For initial appointments, Minor nail surgery, Falknor’s Needling Procedure, Lacuna Nail Fenestration and for Orthoses or insoles you must pay the full fee as detailed on the website at the time of the appointment/service provision of materials

14. If you do not pay the fees to us according to the clause above, we can either withhold provision of services/materials until the full payment is made.

15. Invoices can be issued on request for treatment fees paid by you, to assist you with your treatment claim from your private health insurance company; however, The Foot Health Clinic expects payment at the end of each treatment.

16. Receipts for payments will only be issued at your request. This will usually take the form of an emailed receipt unless requested otherwise
17. All payments due under the Terms and Conditions must be made in full without any deductions or withholding except as required by law and neither of us can assert any credit set-off or counterclaim against the other in order to justify withholding payment of such amount.


18. Appointment bookings can be made by email request, online, via our app, or face to face in clinic.   

19. Appointments are made at convenient times for both parties, that is, the Foot Health Clinic and you, however, on the occasion The Foot Health Clinic may offer to see you at an earlier or later appointment time to the original stated time, to allow for better use of the time slots available.

20. Treatment and service fees vary, and are dependent on the description and length of time of the appointment.  

21. If you miss or fail to attend your appointment, payment will be required from you in full.

22. Payment for non attendance will be taken from the card details stored on our password protected encrypted system

2. If the fee for treatment costs is not paid as there are no stored card details, the Foot Health Clinic reserves the right to refuse further appointment bookings until such time as the debt is paid

25. If you fail to attend appointments habitually and you have no stored card details, The Foot Health Clinic reserves the right to ask you to pre-pay for appointments and deny treatment if you refuse to settle payment for any treatment beforehand.

26. The Foot Health Clinic reserves the right to cancel appointments at short notice in circumstances beyond our control such as practitioner ill health, hospitalisation, accidents, acts of God e.g. extreme weather conditions; and we have to make any change in the Services or how they are provided, we will inform you immediately or as soon as reasonably possible.  We will use reasonable endeavour to keep any such changes to a minimum.

27. We will offer treatment to all under The Equality Act 2010 without discrimination.

28. There is zero tolerance to abuse to staff, where this is the case, The Foot Health Clinic reserves the right to withdraw treatment, without notice.

Appendix 2


At The Foot Health Clinic we take patient care very seriously and as such, any complaint. 

If you are in any way dissatisfied with your care at The Foot Health Clinic, we would welcome the opportunity to discuss your concerns face to face and will be happy to make you a free of charge appointment in order to do so.

If, after discussion with your therapist or health professional, you feel you would like to lodge a formal complaint, please follow the procedure below.

  1. The address for complainants is The Foot Health Clinic Limited registered address. 

Premier House

Carrs Lane

Tromode Industrial Estate

Isle of Man             


E: [email protected]

T: 01624 620712

  1. Please register your complaint to us in writing using our Client/Patient Complaint form. This is available at the clinic reception and can be posted to your home address upon request. 

  1. Complaints made by telephone, in person or by email will be acknowledged and recorded in writing in the patient/client file.  A copy of the written record will be posted or handed to the client/patient within 3 working days.

  1. A complaint must be made no later than 12 months after the date the appointment or treatment occurred. If later, the date that the event came to the notice of the complainant. The time limit will not apply if The Foot Health Clinic Limited is satisfied that the complainant can give a good reason for not making the complaint within that time limit, and despite the delay, it is still possible to investigate the complaint effectively and fairly. The Foot Health Clinic Limited aim to resolve complaints within 28 working days. The complainant will be kept informed at each stage of the investigatory process. Where other contributors to a case are required, for example, governing bodies or information from other healthcare professionals working outside of The Foot Health Clinic Limited, this time frame may be extended.
  1. The Foot Health Clinic Limited aim to have all cases resolved within 6 months unless there is an explicable reason for this not to be achievable. This process will be discussed with the complainant at each stage. 
  1. Complaints will be investigated by a director of The Foot Health Clinic Limited or a senior member of the management staff.
  1. Complaints from representatives will only be considered when:

a. The service user has consented in writing

b. The service user cannot complain unaided and cannot give consent because they lack capacity within the meaning of the Mental Capacity Act 2005

  1. Should the complainant require assistance in lodging a complaint The Foot Health Clinic Limited is happy to provide assistance where possible. Please contact us using the details provided.
  1. At the end of the investigatory process, The Foot Health Clinic Limited will issue a full report of findings to the Complainant which will include:

a. detailed explanation of how the complaint has been considered

b. The conclusions reached, including any remedial action needed

c. Confirmation that any action needed has either already been taken or, if not yet taken, the proposed timescale when such action will be completed.

The conclusions reached, including any remedial action needed

Confirmation that any action needed has either already been taken or, if not yet taken, the proposed timescale when such action will be completed.

  1. Once your complaint has been fully dealt with by The Foot Health Clinic Limited, if you are not satisfied with the outcome you can complain to the following institutions:

The Health and Care Professions Council

HCPC Contact Information

Tel. 44 (0)300 500 6184
Fax: 44 (0)20 7820 9684

Health and Care Professions Council
Park House, 184 Kennington Park Road, 
London, SE11 4BU

British Association of Prosthetists and Orthotists (BAPO)

BAPO Secretariat

Sir James Clark Building

Abbey Mill Business Centre



0141 561 7217

[email protected]

The Society of Chiropodists and Podiatrists

The College of Podiatry

Head Office   
2nd Floor
Quartz House
207 Providence Square

Mill Street
London SE1 2EW

T: 020 7234 8620

  1. For further assistance, the Isle of Man Government may offer advice regarding complaints within the private health sector.
  1. This procedure can be made available on request in other languages and in other formats such as cassette and Braille.